​Booking Terms

  1. You must be 18 or over to book.

  2. A £25 non-refundable deposit is required to secure your booking.

  3. The balance is payable by bank transfer 2 days prior to the hire date.

  4. In the event of your cancellation, the deposit is forfeited. However, if more than 14 days notice is given the deposit can be transferred to re-book on another day subject to availability.

  5. All prices are subject to change at any time (excluding confirmed bookings).

  6. If Tiger Tots Soft Play & Inflatables cancel your booking (excludes reasons beyond our control), the full amount you have paid will be refunded.

  7. We are unable to guarantee the weather and therefore Tiger Tots Soft Play & Inflatables will not give a refund if the weather turns bad on, or during, the day of hire and no alternative cover has been arranged. If the weather is unsuitable on the actual day of hire and an outdoor venue has been booked, we will contact the hirer on the day to give the chance of re-booking.

 

Delivery and Setup Information

 

  1. The delivery time will be between 8am and 11am and the collection time will be between 5pm and 8pm. If these times are not suitable, please contact us to see what we can arrange.

  2. Please allow up to 45 minutes before the event for Tiger Tots Soft Play & Inflatables to deliver and setup the equipment, and also 45 minutes after the event for us to take down and remove the equipment.

  3. It is the responsibility of the hirer to ensure easy access to the venue for unloading and loading of equipment. we require access through a minimum 3ft gap as we use sack wheels. Any restrictions (e.g. lack of parking) must be reported to us prior to the event. We will not carry heavy inflatables nor attempt to get over steps.

  4. We will endeavour to arrive and setup on time, but Tiger Tots Soft Play & Inflatables will not be held responsible for delay incurred due to circumstances beyond our control (e.g. traffic problems, bad weather).

  5. Tiger Tots Soft Play & Inflatables will setup the equipment taking into account full safety of the children, and therefore the equipment must not be moved once it has been set up.

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